Ownership

Ownership defines who drives an issue forward and how communication is handled across delivery stages.

Outcomes

Typical outcomes from ownership:

• Clear accountability on every issue
• Faster clarification loops between teams
• Reduced delivery delays from missing information
• Consistent communication across issue and Slack threads

Owner Responsibilities

The person who created the issue is responsible for:

• Following all comments from the development and QA teams
• Replying to questions
• Providing clarifications and missing details
• Confirming information when needed

This applies to all stages of discovery and delivery.

Communication channels

To make communication easier, the tech team posts questions in:

• The issue comments
• Slack thread that references that issue

This ensures nothing gets lost.