Initiatives
Strategic initiative groupings and the roadmap projects associated with them.
Admin Workflow Optimisation
3 projects
Active
Target / H1 2026
Improve internal work clarity, ownership, and performance to support scalable operations as patient volume grows.
AI Support Transformation
1 projects
Active
Target / H2 2026
Scale patient support and outbound operations through AI-driven automation and improved agent tooling.
Delivery Clarity and Flow
3 projects
Active
Target / H1 2026
Improve the workflow from idea to delivery, making work more predictable, well-prioritised, and focused on value.
Design System
2 projects
Active
Target / H2 2026
Create a unified, scalable, and accessible design system for consistent UI and faster development.
Engineering Standards
3 projects
Active
Target / H2 2026
Define and implement engineering standards and best practices to improve quality and team productivity.
UK Site Experience Improvements
17 projects
Active
Target / 2027
Incremental design and UX improvements to key UK site flows (internally referred to as “UK V2”)