Requests Tracking

Work site home page now shows business focus projects and BAU issues, including in progress, up next, and recently released work. This improves visibility into current delivery activity. The next focus is surfacing team capacity and department level issue views.

We’ve now closed both Delivery Workflow and Delivery Reporting projects, marking the completion of a key set of improvements to how work is defined, prepared, and tracked across delivery.

The Work site now includes issue readiness guidelines, giving the team a shared standard for when work is ready to move forward from request through to completion. We’ve also introduced issue-writing guidance to support clearer, more structured requests.

We’ve added Requests - Tracking as the next area of focus. This project covers creating clearer visibility into what happens after a request is accepted, from review and discovery through planning, delivery, parking, cancellation, or conversion into projects. The aim is to make request status, ownership, and outcomes easier to follow in Linear and on the work site, giving teams and requesters a more transparent and reliable view of progress across the full lifecycle.

We’ve continued improving both workflow efficiency and visibility across the initiative this sprint.

As part of the broader cleanup and simplification of work organisation, the New Features team has been removed from Linear. All new issues are now routed to the TEC team for validation and further action.

Work on documenting issue readiness guidelines is in progress, aiming to establish a clear, shared standard for when work is ready to enter delivery.

Forecasting has been introduced on the Work site to improve visibility into upcoming delivery and support more confident planning.

A dedicated Linear view for Clinic & Support teams has been created in test mode to explore the most effective approach for department-level visibility, sprint prioritisation, and allocation.

We’ve rolled out structured issue templates, ensuring tickets include clear context such as patient/order details and supporting media. This standardisation not only speeds triage and reduces duplicates but also ensures that if issues evolve into larger projects, the requirements and context are already well-documented, making subsequent work more efficient and easier to plan.