Active
Target / H2 2026
Scale patient support and outbound operations through AI-driven automation and improved agent tooling.
2 projects
Recent status notes from Linear.
2 shown
Ian Lovell
16 Apr 2026
On Track
Open in LinearAfter a session with Professional Services, we’re reviewing migration options for moving existing support data from Front to Intercom, with a focus on simplifying the transfer and speeding up the migration.
Ian Lovell
12 Mar 2026
On Track
Open in LinearInitial discovery and solution discussions with Intercom have been completed. SOPs, ticket/topic data, and example API payloads were shared to help shape how support knowledge and workflows could be surfaced to the AI agent.
Current work is focused on defining the knowledge base structure and integration approach, with exploration underway around exposing structured articles for Intercom to consume.
Next steps are to continue testing this integration approach alongside the broader Intercom trial.
2 total